Terms of sale & use

1. Purpose

These terms govern the use of the coursier.paris website and the ordering of express delivery services for documents and parcels (“deliveries”) in Paris and the Île-de-France region from COURSIER.PARIS (“we”, “us”). Any order implies unreserved acceptance of these terms.

We act as a freight forwarder (commissionnaire de transport): we organise the carriage in our own name and entrust its performance to professional carriers we select. We are therefore answerable to you for the carriers we substitute, under the conditions of articles L132-4 et seq. of the French Commercial Code.

2. The service

We arrange the collection and delivery of a shipment between two addresses located in the départements 75, 77, 78, 91, 92, 93, 94 and 95, under three service levels — Eco, Standard and Super Express — and four formats: document, parcel, cargo and van. The announced times depend on both the service level and the format, are counted from pickup, and are service targets rather than contractual guarantees of result unless expressly stated (“guaranteed slot”). The times applicable to each pair are listed on the Pricing page. Deliveries are carried out by professional, insured partner carriers.

3. Accepted shipments

Maximum sizes and weights per format are listed on the Pricing page. The following are excluded: hazardous materials, illegal goods, live animals, cash and bearer securities, and shipments whose contents breach transport regulations. The sender guarantees that the contents are lawful and that the packaging is suitable.

4. Price and payment

A quote displayed on the site is valid for fifteen minutes. Beyond that it is recalculated before payment, and the price then shown replaces the previous one.

The price is calculated from the distance, the format and the option chosen, then displayed inclusive of all taxes before confirmation. It is locked when the order is placed. When the order is placed as a delivery request (form or phone), the price is confirmed before the courier sets off. Payment is made by bank card or online payment method; for business accounts, by monthly invoicing under the agreed terms. Surcharges may apply to options (waiting time, additional stop, declared value) and are shown before confirmation.

Payment is taken in two steps. When you order, your card is authorised: the amount is held by your bank without being debited. The amount held is higher than the price of the delivery, so that a return to sender or waiting time can be charged without asking for the card again; the amount held is shown before payment. It is charged only once the shipment has been delivered, for the amount actually due — the balance of the hold is released. If no carrier accepts the job, or if the delivery does not take place, the authorisation is released, no charge is made, and you are informed by email.

A surcharge may be added to the price where performance justifies it: waiting time at pickup or delivery, a second attempt, or a return to sender following an absence. Its amount and reason appear on the invoice, and it is charged together with the delivery, within the limit of the hold.

5. Performance, delay and cancellation

The sender ensures that someone is present at the pickup and delivery addresses and that the information provided is accurate (floor, door code, contact). If delivery is impossible, the courier contacts the recipient and then the sender; a return to the sender may be charged as a delivery. An order may be cancelled free of charge until a courier is assigned; beyond that, fees corresponding to the journey already undertaken may be retained.

6. Liability and insurance

Each delivery is covered by the partner carrier’s insurance within the legal limits applicable to road freight transport. Enhanced insurance with declared value may be offered as an option. Any reservation must be made on delivery and confirmed in writing within three days. We cannot be held liable for indirect damage, force majeure, incorrect information supplied by the customer or unsuitable packaging.

Any claim against the carrier for loss, damage or delay is time-barred one year after delivery, or after the day the shipment should have been delivered, in accordance with article L133-6 of the French Commercial Code. In the absence of a written agreement between the parties, the statutory standard contracts for the carriage of goods by road apply, including their compensation limits.

7. Right of withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to goods transport services fully performed before the end of the withdrawal period with the consumer’s agreement.

8. Business accounts

Opening a Business account is subject to approval. It gives access to monthly invoicing, volume-based rates and the attachment of several users. Invoices are payable on receipt unless otherwise agreed; any late payment incurs the statutory penalties.

9. Personal data

Carrying out a delivery requires the names, addresses and telephone numbers of the sender and the recipient to be passed to the carrier performing it, for that sole purpose. How this data is handled, how long it is kept and how to exercise your rights are set out in our privacy policy.

10. Use of the website

The user undertakes to provide accurate information and not to disrupt the operation of the service. We may suspend access in the event of fraudulent or abusive use.

11. Complaints and mediation

Any complaint should be sent to contact@coursier.paris. Failing an amicable solution, consumers may use a consumer mediator free of charge. French law applies. For business customers, any dispute falls within the exclusive jurisdiction of the courts of Paris.

Last updated: 9 September 2026