The courier
for your firm.

Card and Apple Pay, online, through Stripe. No card data passes through our servers. Cash is never accepted, neither at pickup nor at delivery.

When you order, your card is only authorised: a hold, the amount is reserved without being taken. That hold is higher than the price of the delivery, to cover waiting time or a return to sender without having to ask for your card again; the amount is shown before you pay. The charge only happens once the delivery is complete, for the amount actually due, and the balance is released. If the parcel never arrives, you have paid nothing.

The card authorisation is cancelled automatically and you are not charged. You get an email within minutes, and you are free to order again later or for another slot.

As long as no courier has set off for pickup, cancelling is free and the authorisation is released. Once the courier is on the way or the parcel has been collected, the job is payable, the service having begun.

Yes, a compliant PDF invoice is issued for every job, with 20% VAT, and sent by email. Business accounts also receive a consolidated monthly invoice covering every job in the period.

For a cancellation before pickup, a job that was never performed, or a lost parcel, the refund goes back to the card used, within a few working days depending on your bank. Write to us with your job reference.