Eco, Standard or Super Express: which service to choose in Paris
What the three service levels really promise, when the clock starts, why the window depends on the format, and how to avoid paying for urgency you do not need.
Three service levels, three promises: Super Express, Standard and Eco. The exact window depends on the format: 55 minutes for a document or a parcel on Super Express, 1h30 for a 50 kg cargo load, 2h30 for a van. Behind those numbers lies not just speed but courier availability — and costs that have little in common.
The clock starts at pickup, not at checkout
This is the most common misunderstanding. When you book a document on Super Express, the 55 minutes start when the courier has it in hand, not when you confirm payment. In between sit the dispatch and the courier’s ride to your address.
So allow for the approach time. For a parcel that absolutely must arrive at a given hour, order with a margin, or schedule the pickup in advance for a precise slot.
Super Express: when the minute matters
Super Express ties up a courier who is free right now and close to you: 55 minutes for a document or a parcel, 1h30 for a cargo load, 2h30 for a van. It is the service for tender documents, for a spare part holding up a site, for signed papers expected at a notary before closing.
It is also the most expensive, for a simple reason: the network has to divert a courier already on the road. These windows assume journeys within Paris or the inner suburbs; on a Paris–Melun run they are not achievable and the option is not offered.
Standard: the right call in the vast majority of cases
Two hours for a document or a parcel, two and a half for a cargo load: that is enough for the overwhelming majority of urban jobs, and the network has time to optimise dispatch. It is the option least likely to fail to find a courier.
Our advice: take Super Express only if you can name the exact hour the parcel must have arrived. Otherwise Standard does the job.
Eco: when time is not the point
Four hours for a document, a parcel or a cargo load, five for a van. By leaving the network a wide window, Eco lets it assign the job to the best-placed courier rather than the nearest one — and it is the cheapest option.
It is the right call for anything that must leave today without having to arrive within the hour: shop restocking, an invoice to drop off, equipment to collect at the end of the day.
Schedule rather than scramble
If your job can leave later, the “Later” option lets you pick the pickup date and time. The job is dispatched automatically at the right moment, and you aim for a slot when the network is less stretched.
It is the single most profitable click in the booking flow: a job scheduled for Tuesday at 2 pm structurally costs less than one fired off on Friday at 6 pm.
Something to send?
Enter both addresses: a firm price appears before you commit, and the job leaves straight away.
Book a deliveryFrequently asked questions
Three service levels: Eco, Standard and Super Express. For a document or a parcel: 4 hours, 2 hours and 55 minutes at most. For a 50 kg cargo load: 4 hours, 2h30 and 1h30. For a van load: 5 hours, 3h30 and 2h30. The clock starts when the shipment is collected, not when you order.
Yes, up to six days ahead. At the time-slot step, choose “Later” and set the pickup date and time you want; the job is dispatched automatically at the right moment. The limit comes from the card hold, which is only valid for seven days: beyond that, the delivery would take place with no way to charge for it.
The service runs 24/7, subject to couriers being available when you order. At quiet hours, overnight and on public holidays, the price shown reflects how busy the network is.
Tracking shows the job in real time and every change of step triggers an email. If an announced time is missed for a reason attributable to us, write to us: we look at a gesture of goodwill case by case.